All returned items must be in brand-new condition, unused and with original tags and packaging.
1. If you received a wrong item
You have the option of 1) asking for sending the correct one in your next order, 2) returning it for a full refund,or 3) 1exchanging it for the correct item. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
2. If you received you an item in the wrong color
You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
3. If an item is missing from your order
Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item price and shipping fee or begin processing a new one for you in your next order.
4. If your package is lost during shipping
Contact Customer Service to inform us you didn’t receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.
5. If we shipped you a defective or damaged item
You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. We will then ship you a new item in your next order or refund to you.
The important notice:
* But please noted that “SIZE NOT FIT” is not our faulty, but we are glad to accept FREE EXCHANGE on size ONLY ONE TIME and buyers must pay the shipping cost in advance. And Free Exchange are strictly defined only free for the same style; if want to change the style or other items, we will appropriately charge 30% – 50% handling fees.
* All the items on our website are from the factory directly, if you are not sure what is your size, you can see “FAQS” for help. And we suggest you can order 1 pc to check the size before your big orders.
Remarks on Returns and Exchange:
* If you were to receive a defective item, you must notify us within 7 days of receipt the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
* Once you receive Return address, you must then ship the item(s) back within the specified time period (14 business days) to receive an exchange. You will be responsible for the return shipping costs.
* We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.
* Please well packaged the returned goods, we are not responsible for returned shipping damages. Also you should inform us a traceable tracking number for the returned parcels.
If you are approved for a refund, then your refund will be processed, and the payment will be returned via Paypal within 14 days.